Service & Support

At Elettric 80, our commitment to our customers extends far beyond the initial sale.

From providing a global support service and parts sales to product upgrades and training, we have an extensive support system that is designed to help you get the most out of your equipment for many years to come.

For Elettric 80 service is of paramount importance and covers all aspects of our business, from supplying the smallest spare part to being a reliable lifetime performance partner.

Support

Always available, day-in, day-out…

To always be able to meet the customers' operational needs, Elettric 80 has created a 24-hour service focused on the operator. All of our technicians have extensive experience in the field, and are experts in solving the problems customers may meet in operating their machines.

The 24-hour assistance service offers to subscribers:

• 24 hour telephone and remote office assistance
• An immediate response and a guarantee to solve the issue

Maintenance

Elettric 80 prides itself on its ability to support customers throughout the equipment lifecycle. Elettric 80 offers not only complete lines and machines for palletizing and logistics, but also solutions for maintenance and increasing equipment productivity.

The solutions are packaged in modular service agreements, tailored according to the specific needs of the customer in terms of production plans, personnel, and maintenance philosophy. Service Level Agreements allow customers to predict their service costs, while at the same time providing clear specifications for Elettric 80 service deliverables.

From scheduled preventative maintenance to dedicated on-site support, our maintenance contracts offer an outstanding mix of services that address our customers specific equipment needs, while minimizing unbudgeted maintenance expenses and downtime.

Spare Parts

Nothing lasts forever. Even the highest quality equipment is subject to eventual wear and tear, and when the equipment malfunctions, productivity and profitability are affected.

Therefore, Elettric 80 employs specialists dedicated to providing spare parts to repair, maintain and improve your machines.

Extending the life of your machines

Elettric 80 is fully committed to maintaining a machines lifecycle beyond its legal requirements, and therefore holds a database of more than 27,000 parts drawings. By doing so, Elettric 80 ensures that parts are available for machines that may be more than thirty years old.

Responsiveness

Machine downtime is reduced via our network of “Parts Administrators”, located in Italy and USA. Packages are shipped quickly and are systematically sent out with shipping data and documentation for customs.

Advantages for Customers

• One-stop shipping for all Elettric 80 machines
• Special price for some items

Training

Elettric 80 has developed programmes which provide tangible results and are significantly different from other “training” courses that are little more than orientation exercises.

In today’s high-tech world, equipment operators must have a thorough understanding of machine systems and applications to achieve maximum efficiencies and return on investment. Employees enrolling in our training programmes will return to their workplace with skill levels that will improve productivity, reduce operating costs, decrease downtime and enhance safety.